COMPLAINTS RULES

I. General Provisions and Definitions

a.)     These Complaints Rules have been prepared in accordance with the provisions of Act no. 40/1964 Coll., the Civil Code, as amended (hereinafter referred to as “the Act”) and they apply to consumer goods (hereinafter referred to as “the Goods”) for which the Buyer’s rights based on liability for defects are exercised during the warranty period (“the Complaint”).

b.)     The operator of the online shop is LUXURY Interior 24 s.r.o., Prazska 381/1, 252 41 Dolni Brezany, Prague - West, Czech Republic, registered in the Commercial Register administered by the Municipal Court in Prague (C 66005).

c.)      The Buyer is an entity that has entered into the Purchase Contract with the Seller.

II. Receipt of Delivery

a.)     If the Goods show obvious defects, i.e. especially if the Goods are delivered to the Buyer in damaged transport packaging and the Buyer has observed the instructions provided in Clause item b.) of this paragraph, the Buyer shall be entitled not to accept the Goods.

b.)     Buyer shall inspect the Goods immediately upon receipt. In particular, the following must be checked:
-   integrity of the packaging: the Goods are checked properly prior shipment and all the joints are sealed with the Seller’s or manufacturer’s original tape. In the event this protection is damaged, the Buyer shall not the Goods. The Buyer shall write a record with the carrier stating the reason for non-acceptance of the Goods and shall contact the Seller immediately to solve the situation.
-   damage to the Goods: the Buyer shall check the transport packaging of the Goods for surface damage. In the event there are obvious signs of damage, the Buyer, together with the carrier, shall check immediately the content for the extent of any damage to the shipment. The Buyer shall write a record with the carrier on the shipment damage and shall contact the Seller immediately to solve the situation.

c.)       Later complaints regarding mechanical damage to the Goods during shipment filed after the Goods acceptance cannot be recognized.

d.)     Prior the first use, the Buyer shall read the enclosed operating instructions in Czech/English and shall observe these instructions afterwards.

e.)     Following the receipt of the shipment, the Buyer shall inspect the Goods with due care in order to find any defects.

III. Conflict with Purchase Contract

In the event the Goods are not in conformity with the Purchase Contract upon receipt by the Buyer (hereinafter referred to as “the Conflict with the Purchase Contract”), the Buyer shall have the right to require that the Seller put the Goods, free of charge and without any undue delay, to the condition specified in the Purchase Contract by, according to the Buyer’s request, replacing or repairing the Goods. This shall not apply if the Buyer knew of the Conflict with the Purchase Contract prior accepting the Goods or caused the Conflict with the Purchase Contract themselves.

IV. Warranty Conditions

i.)       In the event the Goods show any defects after the acceptance of the Goods by the Buyer during the warranty period, the Buyer shall be entitled to file a legitimate Complaint.

j.)       The warranty period shall be governed by the applicable provisions of the Act; therefore, it is 24 months long, except as provided by the Act. The warranty period commences upon the acceptance of the Goods by the Buyer.

k.)      The Buyer shall be entitled to withdraw from the Contract under the conditions specified in the Act.

When filing a complaint, the consumer:
- shall have the right for free, proper and timely removal of the defect if the defect is removable, the right to have the defective Goods or defective components replaced, provided it is not disproportionate given the nature of the defect, or the right to receive a reasonable discount on the purchase price or withdraw from the Purchase Contract provided such a procedure is impossible.
- shall have the right to have the defective Goods replaced or to withdraw from the Purchase Contract if it is an irremovable defect preventing proper use of the Goods.
- shall have the right to have the defective Goods replaced or to withdraw from the Purchase Contract if they are removable defects occurring in large numbers and repeatedly and preventing proper use of the Goods.
- shall have the right to receive a reasonable discount on the purchase price or to withdraw from the Purchase Contract if they are other irremovable defects and if the Buyer does not require replacement of the Goods.

The Buyer shall submit a proof of purchase (invoice) and the Goods being complained about when filing a Complaint under the statutory warranty.

Wear and tear of a product and its components as a result of normal use shall not be covered by the warranty and it shall not be considered as the Conflict with the Purchase Contract.

V. Complaint Processing

1. Claims shall be filed at the address of the company’s office:

                  LUXURY Interior 24 s.r.o., Prazska 381/1, 252 41 Dolni Brezany, Prague - West, Czech Republic
                  Contact:  Daniela Havrdova, phone: +420 244 470 841, hqi@email.cz, www.interier24.com

 (we recommend that you write email in German or English)

2. The Buyer shall report the found defects to the Seller to the above address. The Buyer’s report shall indicate the found defects (characteristics, how they manifest)

3. The Complaint, including defect removal, shall be dealt with without any undue delay within 30 days from the date of Complaint filing if the Seller and the Buyer do not agree on a longer period. After this period, the Buyer shall have the same rights as if it were an irremovable defect.

4. In the event the Goods must be sent to the Seller, the Buyer shall proceed, in their own interest, to ensure the Goods are packed in an appropriate and adequately protecting packaging material satisfying the demands of shipping fragile goods and shall label the shipment with appropriate symbols.

5. The claim for filing a complaint shall become expire in the event of improper handling of the Goods, i.e. especially when:
- the Goods are used under conditions which do not meet the parameters specified the parameters documentation to the Goods.


These Complaint Rules are valid from 25 November 2011