Terms and Conditions

I. Main Principles

1. Prior purchasing, the Customer shall become familiar with the terms of sale, delivery and complaints.

2. The Price of the Goods includes VAT and it does not include postage and packing charges. The postage and packing charges specified at each of your orders.

3. If necessary, the Customer will be contacted by e-mail or telephone.

4. The contract is established upon order confirmation. The nature of an order is that of a draft contract and the nature of the online shop catalogue is that of a call for submitting proposals for a contract. For the purposes of these Terms and Conditions of the term “contract” shall also mean an order received from a www.interier24.com online shop customer. Based on such an order, the Supplier shall send by e-mail to the Customer a confirmation of the receipt of the said order specifying the description of the Goods, the Price of the Goods, with and without VAT, and any other information that an order must meet in accordance with law. The Customer may print this order receipt confirmation in the course of the ordering mechanism at www.interier24.com.

5. The operator of the www.interier24.com online shop is Interier LUXURY Interior 24 s.r.o., Prazska 381/1, 252 41 Dolni Brezany, Prague - West, Czech Republic, CRN: 49101901 (hereinafter referred to as “LUXURY Interior 24 s.r.o.”). For the purposes of these Terms and Conditions of the term “catalogue” shall mean the entire offer of the Goods at the www.interier24.com Internet portal.

6. The Customer shall be entitled to withdraw from the Contract under the conditions specified in Art. IV. LUXURY Interior 24 s.r.o. shall be entitled to claim the costs of returning the Goods if the Customer withdraws from the Contract.

7. However, the Customer shall not be entitled to withdraw from the Contract with respect to the Goods that have been modified in accordance with the Customer’s wishes or that have been custom made ​​(this information is presented in the description of the Goods in the www.interier24.com online catalogue and in the Confirmation of Order Receipt). The Customer shall be entitled to request a product sample free of charge.

 

II. Selection of Goods – Shopping Basket - Order

1. The goods on sale are shown at www.interier24.com. While browsing the www.interier24.com website, the Customer can view the Goods in small and large detail. The Customer shall also get all the necessary information about the Goods.

2. Should the Customer be interested in the Goods, they select a version, enter the number of pieces required and throw it into their basket by clicking the “Buy” button.

3. The selected Goods are placed in the basket. At any point of the purchase process, there is an option to check the contents of the basket by clicking the “Basket” button, which is located in the upper left part of the navigation frame. Thus the Customer will receive immediate information on the type, quantity and price of the selected Goods. After that, the Customer can continue with their purchase or fill in and send their order.

4. At any point of the purchase process, there is an option to change the contents of the basket in terms of quantity and product range. The quantities can be changed in the basket; to change the product range, e.g. to remove certain goods from the basket, an item is simply “removed” from the basket and the basket content is recalculated.

5. Should the Customer decide to terminate their purchase, they click on the “Basket”, select the method of payment and fill in the order form (they register or choose purchase without registration).

6. In the Customer’s own interest, they should fill in the order form (registration) with true and accurate information so that we can deliver the Goods properly and on time. The Customer shall be informed of their order processing by electronic mail, which shall contain the confirmation of order receipt, specifying the type, quantity and price of the selected Goods and other information that an order must contain. In other cases and if necessary, we will contact the Customer by telephone or mail.

7. The Customer’s order shall be deemed binding. Should the Customer want to cancel or change their order, they must contact us immediately.

8. We hereby reserve the right to refuse an order, especially due to the inability to provide the Goods ordered. In this event, the Customer shall be notified by e-mail, telephone or in writing within the dispatch period. In the event of advance payment, the Customer is refunded in full to their account also within the dispatch period.

 

III. Payment for Good and Delivery

1. Delivery options:

     We deliver to the EU countries – Germany, Austria, and Great Britain – through the delivery service of DPD. The prices for the above services are listed in the below price list with the postage and packing charges. We deliver to the EU countries – CZ, SK – through the delivery services of PPL and Czech Post a.s.

Currently, we deliver the Goods to the territory of the Czech Republic, Slovakia, Germany, Austria and Great Britain only.

 

2. Postage and packing charges:  

CZ  

·       Personal collection           CZK 0

·       Czech Post, a.s.                 CZK 190

·       PPL                                       CZK 220

·       Free shipping on orders over CZK 6,000

 

SK

·       Free shipping on orders over EUR 200

·       Shipping charge for PPL is EUR 20 on orders up to EUR 200

 

DE

·     Free shipping on orders over EUR 200

·     Shipping charge for DPD is EUR 25 on orders up to EUR 200

 

AT

·       Free shipping on orders over EUR 200

·       Shipping charge for DPD is EUR 25 on orders up to EUR 200

 

GB

·       Free shipping on orders over EUR 200

·       Shipping charge for DPD is EUR 30 on orders up to EUR 200

 

For some products the shipping is free – this information is given for a specific product.

 

 

3. Method of payment:

The payments in cash for the Goods can be made ​​at: LUXURY Interior 24 s.r.o., Prazska 381/1, 252 41 Dolni Brezany, Prague - West, Czech Republic, by bank transfer, by a credit card, or COD.

 

Explanation of terms:

Payment in cash – it is a payment upon the handover of the Goods at the offices of LUXURY Interior 24 s.r.o., Prazska 381/1, 252 41 Dolni Brezany – Praha Zapad, Czech Republic

Payment on delivery – the Goods ordered are paid to the driver of the delivery service firm upon delivery.

Payment by transfer – it means the option to pay to our bank account 203095396/0600 prior to the delivery of the Goods (an advance invoice is sent by e-mail).

IBAN: CZ9806000000000203095396

SWIFT: AGBACZPP

Bank: GE Money bank a.s., Vyskocilova 1422/1a, 140 28 Prague, Czech Republic

 

The period for delivering the Good commences on the date when the payment is credited to our account.

 

4. For each order, the Customer shall be informed by the online shop, by e-mail, about the order processing status and the related “date of dispatch”.

We cannot be held liable for any faults in the services of Czech Post a.s., PPL and DPD. Upon reception, the Customer shall check whether the Goods have been delivered in undamaged packaging. Any defects shall be recorded into the carrier’s delivery note. Later complaints regarding defects and damage caused by the carrier shall be disregarded. The Goods are insured against damage at the shipping firm.

 

5. Condition of paying a 50% deposit of the Price

If the total order amount exceeds EUR 1,000, we require an advance payment of a 50% deposit. An advance invoice shall be sent to the Customer by e-mail within 24 hours. The delivery period shall commence on the date of receipt of this 50% deposit by LUXURY Interior 24 s.r.o.

 

IV. Right to Return Goods without Giving Reasons

1. Under Section 53, Paragraph 7 of the Civil Code, the Customer shall be allowed withdraw from the Contract within 14 days of the receipt of the Goods. [This shall not apply to the Goods that have been custom made (this information is presented in the description of each item of the Goods in the www.interier24.com catalogue and in the Confirmation of Order Receipt), modified mechanically at the Customer’s request, or when the Customer had seen the Goods during their personal visit to our offices.]

2. Prior returning the Goods, the Customer shall inform us in writing that they wish to withdraw from the Contract, specifying the order number, date of purchase, and the account number for a refund (IBAN, SWIFT).

The Goods to be returned shall be:

·         Undamaged or otherwise impaired, with no signs of use.

·         Complete, including all the accessories.

·         Sent accompanied by a proof of purchase.

·         Well packed to avoid any damage during shipping.

Do not send the Goods COD. It is recommended to insure the Goods. The money shall be returned to the Customer’s bank account within 30 calendar days after the delivery of the Goods to our address.

      

This provision shall not be understood as free rental of the Goods.

1. The Customer shall be entitled not to collect the Goods; in this event, if our company is not informed, we will cancel the order.

2. If the Customer does not collect the Goods that have been modified at their request and with their, thus rendering the Goods unfit for resale, the Goods shall be held in stock for three months and the Customer shall be notified of this situation by e-mail. The payment based on an advance invoice shall be used (shall be included) to pay for damages and storage. The validity of the purchase Contract shall remain unaffected by this provision.

3. If the Customer does not collect the Goods that have not been modified physically in any way or have not been custom made for the Customer and have already been paid for by transfer, the payment shall be returned to the Customer.

4. The right to withdraw from the Contract shall not apply to contracts made with entrepreneurs, which are governed by the law.

 V. Warranty Certificate, Tax Document

Warranty Certificate = Tax Document. The warranty period is 2 years; any extension of the warranty period is given for a specific product.

 

 VI. Cancellation of Orders by Seller

1. In the event the Goods are no longer produced or supplied or their price has changed significantly and the Customer does not accept the change, the Seller hereby reserves the right to cancel the order. The Seller shall contact the Customer immediately and inform them accordingly.

2. In the event the order has been paid for fully or partly, the amount shall be refunded in the manner agreed upon by both the Parties.

3. The Seller shall also be entitled to cancel the order when the Customer fills in incorrect or incomplete contact information.

 

 VII. Complaints

1. The Complaints Rules are placed at WWW.INTERIER24.COM. Prior purchasing, the Customer shall become familiar with the Complaints Rules.

2. In the event of a complaint, follow the Complaints Rules.

 

 VI. Privacy

1. The customers’ personal data are protected against disclosure and any misuse. The personal data is used only for shipping the Goods ordered and for communication with the Customer.

2. In the event of giving an e-mail address by the Customer, the operator of the online shop operator hereby reserves the right to send to the Customer current information about new products, etc. The Customer’s manifested wish not to receive such information shall be respected.

 

These Terms and Conditions are valid from 25 November 2011

 

LUXURY Interior 24 s.r.o.,

Prazska 381/1,

252 41 Dolni Brezany,

Prague - West,

Czech Republic

 

Contact person:

Daniela Havrdova

Phone:  +420 244 470 841

Mobile: +420 734 613 557

E-mail: hqi@email.cz  

www.interier24.com